Once it goes to the Blue, quick flashing, you will want to release. Hold the SkyBell HD's push-button down until it flashes rapidly in a Blue color. To refresh the connection of the SkyBell HD to your Wi-Fi and our server you can perform a soft resetĀ of the SkyBell HD. The SkyBell HD may have a poor connection to the SkyBell server. Please make sure that your Wi-Fi router is less than 40 feet away from your SkyBell and/or that the router is less than 5 years old. The SkyBell HD's frame-rate will drop and the video feed will lose packets from your internet, causing the video to "stutter" or freeze on one frame. It could also be due to a poor Wi-Fi signal connectivity. You will want to make sure that you focus on the uploadĀ speed, as that is the only speed that the SkyBell uses. Please perform an upload speed-test of your Wi-Fi by downloading a speed testing app (we recommend OOKLA, or ). If you have an upload speed of less than 2 Mbps, the SkyBell HD will often times not have consistent, fluid video. This is almost always due to a Wi-Fi related issue. If you are trying to begin a video feed on your SkyBell HD and you notice that the video is either stuck on a frame or is not playing smoothly, this is due to the SkyBell HD's frame-rate dropping.